Refund & Cancellation Policy

With Ticket Assurance, Cancellation up to 24 hours before the scheduled tour. Without Ticket Assurance, Cancellation up to 48 hours in advance.

The cancellation terms in your confirmation email apply to your booking. If anything there differs from this page, the confirmation email is the version that counts.

• Cancel at least 48 hours before the scheduled start time and you are refunded in full.
• Cancellations made inside 48 hours of the start time are not refundable, unless you added Ticket Assurance.
• The start time is the departure time on your confirmation, not the time you are asked to arrive.
• No-shows, and guests who arrive after the tour has left, are not refundable.

Ticket Assurance is an optional add-on offered at checkout for $5.95 per ticket. With it, you can cancel up to 24 hours before the scheduled tour and be refunded, even though that is inside the standard 48-hour window.

• It covers every ticket in the booking it was bought for.
• It has to be added when you book. It cannot be added afterwards.
• The Ticket Assurance fee itself is not refundable.

If the tour operator cancels your tour, for example because of unsafe conditions or because too few guests booked, you can rebook for any available date at no cost or take a full refund. We will email you as soon as the operator tells us.

Most Sacramento experiences run rain or shine, so dress for the day. The operator decides whether it is safe to run, and if they cancel for the weather you can choose a new date or a refund. A tour that goes ahead is not refundable if you decide not to join because of the weather.

To move your booking to another date or time, use Manage Booking or email us with your booking reference and the date you would like. Changes depend on availability, and if the new date costs more or less we will tell you the difference before anything is charged.

Open Manage Booking with your booking reference and email, then choose Request Cancellation, or email support@sacramento-tours.com. We review requests within 24 hours and confirm the result by email.

Approved refunds go back to the card you paid with and typically appear within five business days, depending on your bank. If a refund has not arrived after that, contact us with your booking reference.