How We Help
Not sure which Sacramento tour fits your group? Need to change a booking you already made? Send us a message and the team will help you directly. Questions sent through this website go straight to the people who can answer them, so you never have to repeat yourself.
Managing Your Booking
- Can't find your confirmation? Look in your spam folder first. If it is not there, use Manage Booking to have your ticket sent again.
- Need another date? Send your booking reference and the date you would like, and we will check availability for you.
- Travelling as a larger group? Get in touch before you book so we can look at what the operator can offer.
- Special requirements: let us know about mobility, access or dietary needs ahead of time so the operator can prepare.
Cancellations and Refunds
With Ticket Assurance, Cancellation up to 24 hours before the scheduled tour. Without Ticket Assurance, Cancellation up to 48 hours in advance.
If the operator cancels a tour for weather or safety reasons, you can choose a new date or a refund. The full rules are in our Refund & Cancellation Policy.
Contact Information
Frequently Asked Questions
Send Us a Message
Questions about departure times, accessibility, group bookings or a specific tour? Send the details and our team will reply by email.